Cancellation/Refund Policies

1. You have a legal right to cancel the Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 6.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

2. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is fourteen days from the date of sign-up, however, the product will need to be returned and a Cancellation charge of £9.99 will be charged towards Posting & Handling.

3. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to call us on 0845 561 0202 or email at support@securecalls.co.uk.

4. If a Product has been delivered to you before you decide to cancel your Contract:
(a) Then you must return it to us without undue delay and in any event not later than 30 days from the date of your payment to us.
(b) If you return the product within 30 days from the date of your payment to us you will be refunded the money excluding the cost of postage at £9.99.